Victory VIP Maintenance Program

What is Victory VIP Maintenance? Simply put, it is a vehicle maintenance and membership program designed to save you money and give you peace of mind. VIP Program Maintenance comes in three packages:

2-Year VIP Maintenance

A COMPLIMENTARY package included with every pre-owned vehicle we sell. It includes 6 oil changes and 6 tire rotations.

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3-Year VIP Maintenance

A paid-for package that includes your main basic maintenance services within the first 3 years of your vehicle ownership.

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5-Year VIP Maintenance

An extension of the 3-Year package including your main basic maintenance services up to 5 years of your vehicle ownership.

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12% OFF

As a Victory VIP member you receive 12% off all retail service, parts and accessory purchases.

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Victory VIP is designed to save you money. As you can see by the coverage & benefits, the services included outweigh the cost of the paid-for programs. Plus, it allows you to lock in discounted services today and not have to worry about future service pricing increases.

Victory VIP is designed to give you peace of mind. Ever wonder if the service department you bring your car to is telling you the truth about what your car needs? Well, with Victory VIP, you know up front exactly what you will get when you bring your car in for service. Just look at our menu of maintenance items included at each mileage interval. It’s all right there!

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FAQ

Coverage & Benefits

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Two (2) Year Victory VIP Plan

Standard with every pre-owned vehicle purchase.*
Two Year Victory VIP Plan Service Schedule

Six (6) lube, oil, and filter changes.

Three (3) tire rotations.

*Not valid on Luxury pre-owned vehicles.

Membership Amenity

Have you always wanted to roll up to the Express Lane like you own the place? As a member of the Victory VIP program, consider it your birthright. Have you been eying the snazzy all-weather floor mats in our Parts Department? Splurge a little – as a Victory VIP member you receive 12% off all retail service, parts and accessory purchases. Free Autocheck reports and friendly service are just the tip of the iceberg. Keep your eyes peeled, we call out more Victory VIP amenities throughout this brochure and the dealership. Too curious to wait for the full scoop? Ask your Victory VIP Customer Care Representative for all the details.

Convenience & Safety

The Victory VIP program provides comprehensive convenience and coverage including Towing Allowance. And, don’t forget; you can access our loaner cars if available and when practicable. Plus, because the entire Victory VIP program can be financed over the course of your car loan or lease, it adds little to your monthly payment, adds huge savings to your wallet, and keeps you on budget month–in–and–month–out.

Recommended Maintenance

This isn’t the fun stuff, but it’s the stuff that keeps your car, truck, minivan or SUV operating at peak performance. It’s the stuff that protects your vehicle’s resale value, maximizes fuel economy and improves overall vehicle performance. We have taken the liberty to simplify your owner’s manual by scheduling all services in an easy to follow 5,000 mile interval to help you manage your time and wallet. The VIP’s got you covered, so go ahead; open up and say, AHHH!

Preventative Maintenance

Like a daily vitamin or a balanced diet, preventative maintenance is oftentimes overlooked. Why? Because it’s the blah, blah, blah. We’ve been harping on it for so long, you’ve probably tuned us out. Sure, deep down we all know that preventing a car cold is preferred over remedying a car catastrophe, so get the Victory VIP and get ahead of the game. Preventative maintenance services may even extend the warranty of some vehicle parts and components. While some of the recommended repairs may be considered “elective,” the long term gains are sure to outweigh the nominal out-of-pocket expense. So, go the extra mile for your car. It’ll return the favor.

Wear Items

Okay, we’re going to shoot you straight. Most membership and maintenance programs do not cover wear items. Lucky for you, Victory VIP is not your average membership and maintenance program. Front and Rear Brakes are covered under the Victory VIP program – we’ll replace the front brake pads and turn the rotors at 30,000 miles. At 60,000 miles, we’ll replace the rear brake pads and turn the rotors. Yes, we’ll even do this for you, Mr. Left Right Left Right.

*If you purchase a used vehicle your mileage will not match the above chart. **Some services may be required sooner or later depending on driving habits and conditions. ***The diesel plan/schedule looks different than this. See Victory VIP Customer Care Representative for details.

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FAQ

Victory VIP FAQ

Q: Why should I prepay for my vehicle’s maintenance?

   A: Over the years, we’ve heard a lot of reasons for purchasing a pre-paid maintenance program. The two most common reasons are BUDGET and DISCOUNTS. Paying for regularly scheduled maintenance at the time of vehicle purchase allows you to lock–in the cost for those items at today’s prices with a HUGE discount just like buying your cable and Internet in a “bundle.” Plus you can finance the cost over the life of your loan so most of your maintenance costs spread out evenly each month. Plus, the 360-degree services provided by the Victory VIP program protect the value of your vehicle and maximize its resale value.  

Q: What can you tell me about towing allowance?

A: We will reimburse you up to $100 per incident for towing assistance expenses if the vehicle becomes inoperable due to damage to tire(s) and/or wheel(s) from a road hazard. This allowance is comprised of towing service. You must make your own arrangements for towing allowance.    

Q: What type of oil is used in Victory VIP oil changes?

A: In all cases, the Victory VIP uses the manufacturer recommended oil – traditional, blend, synthetic, etc. Victory VIP even ups the ante using great brands like Pennzoil to deliver the best performance and value possible. Victory VIP oil changes are comprehensive – no extra costs like some other maintenance plans.


Q: Is the Victory VIP only available on New vehicles?

A: No, the Victory VIP can be purchased with any new or used vehicle - including diesel - as well as leased vehicles. Used vehicles will just start their interval services at the current mileage and continue for the duration of the plan.

Q: How is the Victory VIP program administered for Used vehicles?

A: Victory VIP services are performed using the same intervals and frequency as New vehicles. The only difference is that the vehicle mileage at purchase is “mile one” for the intervals. For example, if you purchase a used vehicle with 46,000 miles, at 51,000 miles - 5,000 miles post-purchase - your vehicle would receive its first Victory VIP Oil and Filter change.

Q: Why would I need an Autocheck report on my own car?

A: Confirming Autocheck has accurately captured all service records and data is a good idea - especially when it comes time to selling your car. If an inadvertent mistake has been made, catch it early and easily under the Victory VIP's complimentary Autocheck program.

Q: What if I don't use all the Victory VIP services within the specific time and mileage period?

A: The Victory VIP allows for a 2-year grace period to continue to receive and utilize maintenance services. The Victory VIP Membership Benefits – 12% Off (when available) parts, service, and preventative maintenance, Autocheck, Vehicle Appraisals, and Complimentary Loaner Cars continue for the life of vehicle ownership.

Q: Where can I use the Victory VIP Program?

A: The Victory VIP services can only be redeemed at the dealership where the program and vehicle were originally purchased

Q: I did not purchase the Victory VIP at the time of my vehicle purchase. Is it too late to participate?

A: It's never too late to take advantage of the Victory VIP program. You can purchase Victory VIP and join our membership anytime. Please see a Victory VIP Customer Care Representative to discuss enrollment and financing opportunities.

Q: Why do you schedule everything in 5,000-mile intervals - that doesn't match my Owner's Manual?

A: We know. Our Owner's Manuals are guides to maintaining our vehicles, but let's face it, not everyone follows this to the T. We broke down all of our services into 5,000-mile intervals to match the manufacturers' recommendations as closely as possible, while also trying to budget the average driver's driving habits to fit our program. Feel free to deviate from the plan as often as you'd like.

Q: Who do I call for help?

A: If you are unsure who to call the best place to start is always the purchasing dealership.

Q: What's in a Multi-Point Inspection?

A: It depends. At different mileage intervals our technicians are trained to inspect various items on your vehicle. Rest assured that they rarely miss something and always inspect the core components and functions of your vehicle each visit. Below is a list of a typical inspection:

  •     Check all fluid levels, condition of fluids and leaks
  •     Check and adjust parking brake
  •     Check condition of alignment
  •     Check radiator fan performance
  •     Evaluate exhaust system
  •     Inspect air filter
  •     Inspect all lights
  •     Inspect brake hoses and lines
  •     Inspect cooling systems hoses and connections
  •     Inspect distributor cap, rotor and spark plug wires
  •     Inspect drive belts
  •     Inspect drive shaft boots
  •     Inspect exhaust system
  •     Inspect front and rear brakes
  •     Inspect fuel lines
  •     Inspect safety and lighting equipment
  •     Inspect suspension components
  •     Inspect tie rod ends, steering gear box and boots
  •     Inspect tire wear
  •     Inspect under the body for wear or damage
  •     Inspect wiper condition
  •     Lubricate latches and hinges

Victory VIP Sign Up

Welcome to the Victory VIP, the premier maintenance and membership program designed to provide quality budgeted car care, preventative maintenance and membership amenities to topnotch customers – like you!

Sign up below to maximize your vehicle’s performance, simplify your car maintenance and ultimately grow its resale value.